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Gathering & Documenting Business Requirements for Process Improvement

(2 Days)


Back to Training Courses Course Uniqueness Learning Objectives Audience Outline

Course Summary

This course covers the techniques and skills needed by a business analyst or anyone else who might be given the responsibility for transitioning from a process improvement project into the business requirements definition phase of a technology project. In order to optimize resources, it's essential that business analysts understand all all the tools and techniques for making this transition happen as efficiently as possible.

The is course will discuss several techniques for gathering requirements during a process improvement project and how to those can be best used to elicit the right information from the right people.

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What Makes this Course Unique...

Most requirement gathering training is conducted by technologists from the perspective of technology. This session focuses on requirements from a business process perspective in order to minimize the redundancy created when this transition of information occurs.

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Learning Objectives...

  • Obtain good requirements
  • Conduct quality interviews with various levels
  • Effectively facilitate group sessions
  • Consensus Management
  • Dealing with the political landscape
  • Quality documentation of requirements

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Intended Audience...

  • Business Process Management (BPM) Team Members
  • IT Strategist
  • Business Analyst
  • Systems Analyst
  • Consultant
  • Process Analyst
  • TQM and Six Sigma Project Team Members

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Course & Workshop Outline...

Role of the Business Analyst

  • Skill set
  • Roles and Responsibilities
  • Organization / Reporting Structure

Framework for Requirements

  • Requirements Specifications
  • Types of Requirements
  • Gathering Process Information needed for Requirements
  • Planning / Preparation
  • Understanding the unique aspects of process projects

     Workshop - Preparation for a Session

Requirement Gathering Techniques

  • Brainstorming
  • Job Observation
  • Surveys
  • Interviews
  • Focus Groups
  • Collaborative work sessions
  • Prototypes
  • Document Usage Analysis

     Workshop - Role Play- Gathering Requirements

Documenting Requirements

  • Guidelines for good requirements
  • Avoid Pitfalls of requirement errors
  • Use Cases
  • Categorizing requirements
  • Documentation Techniques
  • Requirement Management
  • Change Control
  • Reusability

Validating Requirements

  • Determining the appropriate measurements
  • Defining measurement criteria
  • Designing measurement techniques
  • Importance of balances measuring


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