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Introduction to Business Process Management

(1 Day)

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Course Summary

Typically the root cause for BPM failures is not the choice of specific techniques, notations or tools. It is the failure to apply the principles consistently well. This one day seminar will focus on the fundamental building blocks of BPM from process by process analysis, design and modeling through to enterprise level process architecture and change planning.  For those getting started this seminar will provide you with the knowledge you will need to initiate process transformation and management. If you’re already experienced it will provide an overall comprehensive framework to pull together the components of BPM into a more integrated whole that is repeatable and shareable. It is those people that can apply the baseline aspects of BPM who will excel and grow within them.

BPM in its various incarnations has been with us for over fifteen years and is now an encompassing practice acting as the umbrella for many other techniques such as ABC, Six Sigma, Lean, Balanced Scorecard, Knowledge Management, Enterprise Architecture and Organization Development. We have learned a lot during this time to make BPM more robust beyond its necessary and fundamental principles. This seminar provides an opportunity to examine some of the ways to enrich your BPM efforts starting from enterprise-wide process management issues.

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Learning Objectives...

  • Introduction to BPM
  • How BPM relates to continuous improvement
  • How to get started
  • The fundamental vocabulary
  • How to implement BPM
  • Best practices, methodology, and tricks of the trade
  • How to explain BPM to executives and gain buy-in
  • Why it’s critical to take a top-down approach
  • Importance of working with a process architecture first and how stakeholders will be the basis of process discovery
  • Stakeholder perspectives and core rules/tools relationships
  • Definition of KPIs and how they differ from CSFS
  • Common problems faced with other companies
  • How to graphically drive process understanding

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Intended Audience...

  • Management of organizations involved in mergers or acquisitions
  • Enterprise Architect
  • Operations Manager
  • Project Manager
  • Change Agents who must influence cultural and behavioral transformation
  • HR Professionals dealing with the introduction of new competencies and organization designs
  • Any executive, manager or supervisor involved in process change

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Course Outline...

Introduction to Business Process Management

  • Drivers: e-commerce, Globalization, Customer Pressures, Organizational Adaptability, Knowledge Sharing, etc.
  • Why process based change
  • Defining process performance measures
  • What is business process management
  • Defining business processes
  • Why Process is so important
  • A framework for process based change
  • Integration of process management and systems design and development
  • Business Performance and Traceability as a Fundamental Concepts

Stakeholder Relationship Management

  • Balanced Stakeholder Analysis
  • Key Performance Indicators (KPI’s)
  • Business Scenario Planning
  • Defining Business Vision/Strategic Intent
  • Critical Success Factors (CSF’s)
  • The Business Context Diagram

Developing the Process Architecture

  • Core and Support Processes
  • Process Architecture Diagramming
  • Aligning Processes with Business CSF’s

Identifying Organization Strategy

  • Process Ownership
  • Process vs. Functional Structures

Producing the Technologies Strategy

  • Architecting for Adaptability
  • Implications for Infrastructure
  • Technology / Process Alignment

Applications, Data and Knowledge Architectures

  • Applications and Business Objects
  • Shareable Information/Knowledge Assets

Human Resource Strategy

  • New Competency Requirements
  • Incentives and Evaluation Systems

Managing Perceptions and Politics

  • Achieving Executive Commitment
  • Managing Business Risk
  • Managing Commitments
  • How People React to Change
  • Navigating Concerns, Fears and Doubts


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