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Business Process Analysis Techniques

(1 Day)

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Course Summary

Dramatic process improvement is only achievable if the focus of the information being gathered is correct. Then, through the application of the appropriate analysis techniques, truly incredible improvement to process is possible. This course teaches participants those techniques from a variety of disciplines including Six Sigma and Lean which will be immediately useful toward achieving incredible improvements in any organization.

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Learning Objectives...

  • Applying the appropriate techniques to identify the real non-value added activities in an organization.
  • Understand different analysis techniques
  • Using the different types of "Root Cause Analysis"
  • Know which techniques work for different types of process problems/opportunities
  • Methods for identifying and analyzing those activities for opportunities to eliminate or improve them.
  • How to correlate information from various analysis techniques to assist in identifying the "real" problems
  • How to avoid "analysis paralysis"
  • How to make a real difference in simple process metrics such as reducing cycle times from fifteen days to forty-five minutes by challenging the normal way of working.

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Intended Audience...

  • Staff of organizations involved in mergers or acquisitions
  • Business Process Management (BPM) Team Members
  • Business Analyst
  • Systems Analyst
  • Consultant
  • Process Analyst
  • TQM and Six Sigma Project Team Members

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Course Outline...


Prioritizing the focus of analysis

Different types of Analysis Techniques

  • Understanding how to use a good process model to identify opportunities
  • Various gap analysis techniques
  • Finding "root cause" using different techniques
  • Utilizing Six Sigma analysis techniques
  • Implementing Use Cases

Utilizing knowledge gained from modeling and measurements

Identifying and Implementing "quick wins"



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